Line & Ramp Services Agent

Position Summary

This position is responsible for serving the customer’s needs and the requirements of their aircraft in accordance with Jet Aviation policy and procedures by performing the duties listed below.

Your role

• Responsible for refueling and defueling all types of aircrafts on a daily basis, demonstrating knowledge of specific fueling requirements
• Provide towing and disconnecting services for all types of aircraft
• Execute hand signals in order to guide aircrafts during arrivals and departures
• Provide service to aircrafts using ground support equipment, e.g. use of GPU for aircraft engine starts and ground power, use of lavatory cart and emptying procedures, etc.
• Communicate with employees and/or crew using radios in order to provide excellent customer service
• Assist in providing aircraft with ice, coffee, catering and other necessary services
• Provide transportation for customers and pilots to and from aircraft, hotels, restaurants and other parts of the airport with courtesy van or bus
• Assist with aircraft and hangar cleaning, as needed
• Assist with general grounds keeping (grass cutting, weeding, picking up paper and trash, general housekeeping, etc.)

Minimum Requirements

• Knowledge of refueling procedures of general aviation aircraft and corporate aircraft
• Knowledge of towing procedures and techniques
• High School Diploma/GED
• Valid Driver’s License
• Ability to read and communicate in English
• Ability to work flexible schedules and in various weather conditions

Your profile

• Two years of related experience as a line service technician and/or training; or equivalent combination of education and experience strongly preferred
• Safety focused
• Excellent communications and people skills
• Results driven – able to execute with high personal accountability
• Strong initiative and self-direction
• Performs duties in the supervisor’s absence
• Have a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleague
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)