Customer Service Agent - 12 months contract
Zürich, CH
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
Are you passionate about delivering excellent services and creating memorable experiences? Jet Aviation is seeking a Customer Service Representative on a 12-month contract to join our Zurich team, where you will be the warm, welcoming presence for international passengers and crews. From the moment they arrive to their departure, you will ensure every experience is seamless and memorable. Step into a role where excellence meets service in business aviation.
Your Role:
- Deliver High-Class Service: Welcome aircraft owners, passengers, and crew members, providing valet parking, luggage handling, and concierge service at our premium lounge
- Anticipate Every Need: Arrange personalized services like hotel bookings, ground transportation, catering, customs assistance, and more, ensuring each request turns into a memorable experience
- Support Flight Operations: Handle booking requests, airport slots, and prepare flight documents with professionalism and accuracy
- Seamless Communication: Act as a liaison with customers, authorities, suppliers and stakeholders, maintaining excellent service through phone and e-mail in English and German
- Elevate the Experience: Maintain the environment of our lounges, proactively offer additional services, and ensure customer feedback drives continuous improvement
What We Offer You:
- An exciting and challenging role in a dynamic environment
- Various opportunities for professional and personal development
- Chance to work on exciting, high-profile projects
- A motivated and cheerful team that looks forward to working with you
- Our events are great! We also have lots of fun together outside of working hours
Your Profile:
- Charming, friendly personality with a can-do attitude and ready to go the extra mile
- Available for shifts between 5:40am and 10:30pm, seven days a week
- Working a in a team is what you enjoy and you thrive an fast-paced environment
- Familiarity with MS Office and web-based applications is desired
Are you ready to take flight with us? We are looking forward to getting to know you.