Specialist IT Administration

Position Summary

As the Specialist IT Administration of Jet Aviation, you will be responsible for providing 1st and 2nd level support on Infrastructure Services for the global user community within Jet Aviation. As Jet Aviation’s Specialist IT Administration, you will primarily support business enablement through implementing new technologies & services in line with the organization’s vision and strategy. You will be required to work closely with various IT groups and business partners to implement and maintain technical solutions globally.
This is an in-office position, working 5 days weekly based out of West Palm Beach, FL. The baseline range for this non-exempt position, will be as follows: $24.51 - $34.61 hourly, equivalent to $51,000 - $72,000 annually.

Minimum Requirements

• High School diploma or Bachelor’s Degree in Computer Sciences / Information Technology
• ITIL Foundation certified
• Demonstrated expertise in delivering exceptional customer service and supporting end users with environmentally conscious strategies.
• Ability to implement and maintain technical solutions globally

Main Responsibilities

• Provides 1st and 2nd level technical IT Infrastructure support to local and remote Jet Aviation internal users
• Install, upgrade, support and troubleshoot Windows Operating Systems and Microsoft Office suite and other applications as assigned
• Maintains security for IT hardware, software and network infrastructure
• Responsible for day-to-day operations of Microsoft 365 Azure cloud
• Manage users' access right & all IT asset inventory
• Perform regular system reviews, work on pro-active performance tuning and resilience improvements
• Maintain IT-related documentation e.g. Work Instructions, SOP’s and SOM’s, Procedures Handle daily technical support activities on desktop support
• Handle and track Incident, Requests, Tasks, Problem and Changes in ITSM ServiceNow
• Leads by example as a proactive, flexible, forward thinking individual that works to the best of their abilities, while embodying and promoting ONE Jet values (Trust, Honesty, Alignment and Transparency).
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Desired Characteristics

• Capacity to adapt to a challenging and fast-moving environment, with changing priorities and a heavy workload
• Excellent problem-solving skills and service orientation
• Very strong communication skills and experience communicating to diverse internal and external stakeholders
• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
• Demonstration and commitment of Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

Additional Details

We offer a comprehensive benefits and total rewards package designed to support your well-being and career growth. Our packages include competitive salaries, performance based annual bonuses, health and wellness programs, retirement plans, and paid time off, along with opportunities for professional development. We value our employees and strive to create an environment where you can thrive both personally and professionally.

At Jet Aviation we believe in selecting the best candidates through a comprehensive and thoughtful process. If you’re selected to move forward, you can expect a multistage interview process, including connections with team members and leaders. As a part of our commitment to safety and security, our selected candidate must successfully pass a background check and pre-employment drug test before finalizing employment.