Line & Ramp Services Agent

Position Summary

This role puts you at the center of airport operations, supporting aircraft, crews, and passengers with safety, precision, and exceptional service. Each shift, you’ll work alongside a dedicated team in a fast-paced, dynamic environment where adaptability, teamwork, and customer focus are key.

Your work is supported by both a safety & training network and a robust operations & management framework, allowing you to tap into expertise across functions to guide your efforts. With these interconnected support systems, you’ll be part of a team committed to delivering top-notch service and meeting the intricate demands of luxury flight.

This role is on-site, working from our concierge style Fixed Based Operator (FBO) location in West Palm Beach, FL where you will be right at the heart of the action. As a key member of the FBO team, you will work closely with clients, passengers, crew, and fellow team members, providing an exceptional experience and ensuring smooth operations for each flight.

What We're Looking For

• A High School Diploma, GED, or equivalent education
• A valid driver’s license and a strong sense of responsibility
• Basic English communication skills (B1 level or above)
• A courteous, respectful attitude and a reliable work ethic
• Preferably at least one year of mechanical experience
• Direct line and ramp experience preferred, but not required
• Willingness to work flexible hours — rain or shine
• Must be able to handle the demands of an active, on-the-move role
• A strong eye for quality and a natural focus on customer service
• The ability to stay cool, calm, and collected under pressure
• Someone who takes pride in doing things right, enjoys working outdoors

Your Role

• Responsible for refueling and defueling all types of aircrafts on a daily basis, demonstrating knowledge of specific fueling requirements
• Provides towing and disconnecting services for all types of aircraft
• Executes hand signals in order to guide aircrafts during arrivals and departures
• Provides service to aircrafts using ground support equipment, e.g. use of GPU for aircraft engine starts and ground power, use of lavatory cart and emptying procedures, etc.
• Communicates with employees and/or crew using radios in order to provide excellent customer service
• Assists in providing aircraft with ice, coffee, catering and other necessary services
• Provides transportation for customers and pilots to and from aircraft, hotels, restaurants and other parts of the airport with courtesy van or bus
• Assists with aircraft and hangar cleaning, as needed
• Assists with general grounds keeping (grass cutting, weeding, picking up paper and trash, general housekeeping, etc.)
• Other duties may be assigned, as needed

Day to Day Operations

• Handle ramp operations while following top-tier safety and quality standards
• Provide porter services — delivering luggage, cargo, and transporting crew and passengers
• Assist with aircraft movements, including towing, pushback, marshalling, and disconnecting
• Operate ground support equipment (GPU, water, lavatory services, etc.) with care and precision
• Keep things stocked and spotless by assisting with catering items, ice, coffee, and cleaning duties
• Support a strong safety-first culture by actively participating in safety and quality programs
• Report any hazards, near misses, or unusual occurrences to keep operations smooth and safe

Additional Details

At Jet Aviation we believe in selecting the best candidates through a comprehensive and thoughtful process. If you’re selected to move forward, you can expect a multistage interview process, including connections with team members and leaders. As a part of our commitment to safety and security, our selected candidate must successfully pass pre-employment requirements before finalizing employment.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work.  Your health and well-being matter to us.  That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans