Ground Support Agent, Part- Time

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. 

Position Summary: 

The Ground Support Agent is dedicated to support the FBO’s 5-star customer service provided to our customers, visitors and business acquaintances. 

Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews. We formally operate 24 hours daily, 7 days weekly.

This is a part-time, temporary position working approximately 20 hours per week. Candidates must be available to work a flexible schedule, as hours may vary based on operational needs.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $18-19 hourly which is equivalent to $37,440 - $39,520 annually, plus a performance-based bonus up to 5% of annual salary.

Minimum Requirements

• • High school diploma or GED, or one to three months related experience and/or training; or equivalent combination of education and experience
  • Valid state driver license and a clean driving record
  • Basic English language skills (e.g. B1 proficiency level or equivalent)
  • Ability to obtain an airport ID Badge within 30 days of employment
  • Available to work a flexible schedule, including nights, weekends and holidays

Main Responsibilities: 

• Properly greet customers in a welcoming, friendly and respectful manner, escorting customers during arrival and departure to/from lobby to/from aircraft.
• Serve when necessary as a liaison for service requests, internal department assistance and /or staff member needs. 
• Transfer packages and other baggage to/ from aircraft to/ from vans, cargo trucks etc. Ensure all baggage is identified by traveler, stays with the passenger, and all bags get aboard the aircraft or to lobby and onto passenger transportation.
• Operate courtesy van/bus to transport passengers, crew, baggage and/or cargo. Ensure vehicles are detailed as needed/scheduled.
• Respond to requests for coffee, ice, newspapers, and catering to aircraft. Provide back up for deliveries and catering check in when needed.
• Maintain current knowledge of all applicable procedures and safety measures
• Adhere to the departmental standards of excellence for customer service, grooming and dress code.
• Effectively enforce company policies without alienating customers.
• Report to work in the proper uniform, ready to work when the shift starts.
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Desired Characteristics

• Basic computer knowledge, including but not limited to, WORD, EXCEL, POWERPOINT, and OUTLOOK.
• Strong interpersonal skills and ability to interact with customers, visitors and business acquaintances.
• Works well with others at all levels of the organization and must be a team player.
• Communicates well both orally and in written form.
• Customer service and safety focused
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use hands and fingers, handle, or feel, or reach.The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us.  That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans