Associate Cloud Engineer

Position Summary

The Associate, Cloud Engineer is responsible for supporting the organization's IT infrastructure by assisting with the implementation, maintenance, and troubleshooting of servers, storage, networking, and virtualization platforms. Under the guidance of senior engineers, this role helps ensure that IT systems operate efficiently and securely while aligning with business needs.

The Associate Infrastructure Engineer provides Level 1 and Level 2 support for Microsoft 365, Azure Cloud, Windows servers, networking, storage systems, operating systems, and standard business applications. They collaborate with IT teams, vendors, and business partners to gain hands-on experience with global technical solutions.

This role is an office-based position, on a hybrid schedule, working at least four times weekly from the office. Our ideal candidate will work from our location in West Palm Beach, FL.

Minimum Requirements

—    Minimum 1-3 years of experience in IT infrastructure engineering. 
—    Experience with on-premises, hybrid, and cloud infrastructure (Windows & Linux). 
—    Understanding of networking concepts (Cisco & Meraki, firewalls, VPNs).
—    Proficiency in Windows client, servers administration and patching using SCCM.
—    Understanding of virtualization technologies (VMware, Hyper-V). 
—    Basic knowledge of Microsoft 365, and Active Directory. 
—    Experience administering Citrix VDI/Provisioning services.
—    Excellent problem-solving skills and service orientation. 
—    Strong customer focus with a proactive, solutions-driven mindset. 

Main Responsibilities

—    Assist in configuring and maintaining IT infrastructure, including servers, storage, and network devices.
—    Perform onsite hardware installation, network patching, and troubleshooting.
—    Support on-premises and hybrid infrastructure solutions.
—    Assist in administering Office 365, Active Directory, and enterprise applications. 
—    Monitor system performance and assist in implementing improvements.
—    Help troubleshoot hardware, software, and network issues, escalating as needed.
—    Conduct routine system checks to ensure reliability.
—    Follow security best practices and company IT policies.
—    Assist in enforcing identity and access management controls.
—    Support cybersecurity operations in collaboration with the Cybersecurity team.
—    Provide Level 1 and Level 2 support for infrastructure-related incidents.
—    Maintain IT documentation, including procedures and troubleshooting guides.
—    Work with IT teams and business units to support infrastructure projects.

Desired Characteristics

—    A self-driven individual who can set priorities and meet project deadlines. 
—    Passionate about cloud technologies and automation. 
—    Strong relationship builder, with excellent communication and collaboration skills. 
—    Open-minded, adaptable, and able to facilitate a safe and collaborative work environment. 
—    Strong personal values aligned with trust, honesty, alignment, and transparency. 

Additional Details

At Jet Aviation we believe in selecting the best candidates through a comprehensive and thoughtful process. If you’re selected to move forward, you can expect a multistage interview process, including connections with team members and leaders. As a part of our commitment to safety and security, our selected candidate must successfully pass a background check and pre-employment drug test before finalizing employment.