Assistant Manager Line Service

Position Summary

Responsible for coordinating the daily activities of the line service department, including. Also responsible for the department personnel, including but not limited to line service supervisors, leads, and line service technicians. Ensure friendly and efficient service to our customers, and adherence to all customer service operating procedures. This position is responsible for the overall direction, coordination and evaluation of this unit.

Minimum Requirements

• High school diploma or GED
• At least 7 years of Line & Ramp experience
• At least 3 years of experience in a supervisory role
• Must have a valid state driver license
• Certificate form NATA Line Service training program
• Must be able to pass an FAA required 10-year background check

Main Responsibilities

• Supervises and maintains adherence to the Standards of Excellence for courteous customer service, grooming and dress code.
• Supervises and manages on a daily basis the line service supervisors, leads, and line service technicians.
• Enhances and reinforces training programs to ensure a high and continuing level of customer service and safety is maintained by the department.
• Establishes schedules and assign individual duties to the supervisors, leads, senior personnel and related positions.
• In partnership with the human resources department, interviews applicants for all open positions within the department.
• In partnership with the human resources department, takes an active role in the hiring, dismissal, discipline, training, retraining, evaluation process, and counseling of employees.
• Prepares the necessary materials used in evaluating and assessing the performance of all personnel within the department.
• Reviews the daily fuel activity reports to ensure all fuel sales are being delivered and recorded properly.
• Responsible for the daily review of payroll and the approval of time worked for all line service employees.
• Communicates changes or additions to Company or departmental policies to the staff.
• Motivates and encourage the supervisors, leads and all employees within the department to provide the highest service levels.
• Has the ability to perform all duties of the personnel working under the assigned departments during critical times including but not limited to towing, wing-walking, deicing, RCC, etc.
• Assumes additional responsibilities in the absence of the Sr. Manager of Line Service and delegate responsibilities to qualified personnel, as required.
   

Main Responsibilities Cont.

• Responsible for the performance of all the employees within the assigned departments according to their job descriptions.
• Interacts with tenants, vendors, and all other customers to ensure quality service.
• Responsible for the safe and efficient operation of all ground equipment.
• Responsible for compliance with all airport rules and regulations, including but not limited to OSHA and EPA.
• Performs other responsibilities as needed or required.
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network.

Desired Characteristics

• Poised, diplomatic and service-oriented
• Excellent oral and written communication skills
• Ability to read, analyze and interpret general business periodicals, professional journals or governmental regulations
• Ability to write reports, business correspondence and procedure manuals
• Ability to present information and respond to questions from groups of managers, clients, customers and the public
• Ability to identify, analyze and solve issues at early stages
• Proven troubleshooting and leadership skills
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
• Demonstration of and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climb or balance, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year