Customer Service Agent

Position Summary

For our Fixed Base Operations (FBO) at VIP Terminal Vienna-Airport, we are currently looking for a Customer Service Agent in full time:

Description

• First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area
• Assistance with airside and landside transport of passengers and crews

Main Responsibilities

• Interaction with owners, passengers and crews of private aircrafts
• Valet parking, porter service and handling of luggage from and to the aircraft
• Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests
• Processing of handling requests via email and telephone in German and English language and entering relevant data into our operation software FBOone
• Preparation of flight relevant documents for crews, booking system OCS
• Professional verbal and written communication to all stakeholders such as customers and third party suppliers, etc.
• Ensure cleanliness of our passenger and crew lounges
• Meet and exceed customer expectations by anticipating their desires, responding in a timely manner
• Promptly forwarding any customer's feedback to the superior, assisting with the development of continuous improvement measures
• Support your colleagues and superiors with other duties as required

Requirements

• General education degree and high class hospitality experience required, aviation experience and background is an advantage
• Fluent in German and English both written and verbal
• Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit
• A valid driver's license, Category B is mandatory
• Flexibility - willingness to work shifts (5.40 a.m. - 10.30 p.m., 7 days a week)
• Knowledge of Microsoft Office and web based applications is desired
• EU citizenship or valid Eu work permit

Desired Characteristics

• Charming and friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile"
• Impeccable manners, interpersonal and communicational skills
• Thorough understanding of quality and service expectations of high-end clientele
• Good mental and physical health and the ability to work under pressure
• Readiness and ability to work independently and as part of a multicultural and dynamic team
• Teamwork and team-oriented behavior naturally is part of your daily routine
• Proactive offering and sales of additional services to our customers

Work Environment

We remunerate your performance with a yearly gross salary of € 35.000. Willingness for overpayment in accordance with your previous work experience and qualifications.

Jet Aviation also offers a performance based bonus payment, free parking and various discounts to employees.

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application (cover letter, CV)