Ground Support Agent


Teterboro, NJ, US

Flexible Work Arrangement:  Onsite
Job Category:  Fixed Base Operations (FBO)
Career Level:  Graduate / Entry Level
Requisition Id:  2499

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

The Ground Support Agent is dedicated to support the FBO-s 5-star customer service provided to customers, visitors and business acquaintances by performing the following duties:

Compensation Data

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $17.00- $21.00 per hour.

Minimum Requirements

  • High school diploma or GED, or one to three months related experience and/or training; or equivalent combination of education and experience
  • Valid state driver license and a clean driving record
  • Basic English language skills (e.g. B1 proficiency level or equivalent)
  • Ability to obtain an airport ID Badge within 30 days of employment
  • Available to work a flexible schedule, including nights, weekends and holidays

Main Responsibilities

  • Properly greet customers in a welcoming, friendly and respectful manner, escorting customers during arrival and departure to/from lobby to/from aircraft.
  • Serve when necessary as a liaison for service requests, internal department assistance and /or staff member needs. Communicate with the appropriate departments and/or provide services the customer requires for aircraft cleaning, accurate arrival and departure times, fuel, maintenance, avionics, hangar, and any other service requirements.
  • Transfer packages and other baggage to/ from aircraft to/ from vans, cargo trucks etc. Ensure all baggage is identified by traveler, stays with the passenger, and all bags get aboard the aircraft or to lobby and onto passenger transportation.
  • Operate courtesy van/bus to transport passengers, crew, baggage and/or cargo. Ensure vehicles are detailed as needed/scheduled.
  • Respond to requests for coffee, ice, newspapers, and catering to aircraft. Provide back up for deliveries and catering check in when needed.
  • Assist with aircraft and hangar cleaning, as needed, to include vacuuming aircraft, washing dishes and coordinating linen cleaning.
  • Keep flight kitchen clean and maintain records for freezers, ice machine and other equipment.
  • Maintain stock in all kitchen and bistro areas. Track inventory such as coffee, creamers, ice supplies, etc.
  • Help as needed with hangar stacking and aircraft ramp parking; guiding aircraft during arrivals and departures; or providing service to aircraft using ground support equipment.
  • Maintain current knowledge of all applicable procedures and safety measures
  • Adhere to the departmental standards of excellence for customer service, grooming and dress code.
  • Effectively enforce company policies without alienating customers.
  • Report to work in the proper uniform, ready to work when the shift starts.
  • Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Main Responsibilities Cont.

Desired Characteristics

  • Basic computer knowledge, including but not limited to, WORD, EXCEL, POWERPOINT, and OUTLOOK.
  • Strong interpersonal skills and ability to interact with customers, visitors and business acquaintances.
  • Works well with others at all levels of the organization and must be a team player.
  • Communicates well both orally and in written form.
  • Customer service and safety focused
  • Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach.  The employee frequently is required to stand, walk, or sit.  The employee is occasionally required to climb or balance, kneel, crouch or crawl.   The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds above their heads.  Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Nearest Major Market: New York City