Dedicated Flight Management Representative

Position Summary

The Flight Management Representative coordinates flight activities and schedules for managed clients.

Minimum Requirements

• 3-5 years of work experience in a similar role.
• Ability to work a flexible schedule including weekends, holidays, and occasional on call
• Must be able to obtain an Airport ID
• 3 to 5 years of experience using Microsoft Office suite

Main Responsibilities

• Plan and coordinate logistics of all aspects of domestic and international client trips
• Prepare domestic and international itineraries for clients; trip times, airport selection, FBO coordination and transportation on behalf of our clients
• Handle high volume email with acknowledgments in a timely fashion.
• Answer phone calls on team and individual lines and assist crews, clients, vendors, and internal departments
• Closely collaborate with crew, maintenance, and operations to safely execute each flight within government and company guidelines  
• Provide high touch professional customer service through proper business etiquette and decorum upon every interaction, internally and externally
• Assign crewmembers to trips as per Federal Aviation Regulations, company, and client requirements
• Manage scheduling challenges including, crew schedule, supplemental crew coordination, client demands, and alternate planning options
• Coordinate client catering and ground transportation, as requested
• Adhere to and be familiar with specific client requirements when planning trips and for communication with client, maintaining client profiles in planning systems
• Ensure that each crewmember has been fully briefed prior to any trip and any changes thereafter
• Review all flight details, enlist operations reviews as necessary, to have trip ready for release by Flight Control department
• Provide briefing to FBOs on aircraft schedule and needs, including hangar, after hours, and other ancillary arrangements
• Provide accurate and concise pass down with seamless change of command to next shift coordinator
• Collect, research, and analyze data as needed to complete the planning aspects of any trip and provide complete and pertinent information to the client and other stakeholders
• Support Team with workload, as needed
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Main Responsibilities Cont.

Desired Characteristics

• Knowledge of and ensure compliance with Government and Company requirements
• Degree in aviation and/or management-related field
• Working knowledge of private aviation sector
• Dispatch license or pilot’s license
• Exhibits confidence in self and others; inspires and motivates others to perform well
• Self-motivated with above the line work ethic
• Capacity to adapt to a challenging and fast-moving environment, with changing priorities and a heavy workload
• Excellent interpersonal and communication skills
• Ability to think on the spot in unique and challenging situations
• Sound judgment, with minimal supervision
• Accurate and thorough; focus on continuous improvement in processes and performance
• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Physical Demands

Work Environment