Assistant Manager GSE & Fuel Farm

Position Summary

Responsible for coordinating the daily activities of the line service department, including. Also responsible for the department personnel, including but not limited to line service supervisors, leads, and line service technicians. Ensure friendly and efficient service to our customers, and adherence to all customer service operating procedures. This position is responsible for the overall direction, coordination and evaluation of this unit.

Work Schedule & Compensation

Aviation operates on a dynamic schedule, and flight activity, customer requirements, weather, and airport conditions can change quickly. The successful candidate must be able to support a flexible, around-the-clock operation and adjust working hours when necessary to maintain leadership coverage and operational continuity.

Jet Aviation Teterboro formally operates 24 hours per day, seven days per week. This position may require evenings, overnights, weekends, holidays, emergency callouts, and additional coverage during peak traffic, severe weather, special events, ground stops, ramp congestion, or other irregular operations.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $38.00 - $41.00 hourly which is equivalent to $79,040 - $85,280 annually, plus a performance-based bonus.

Minimum Requirements

• High school diploma or GED
• At least 7 years of Line & Ramp experience
• At least 3 years of experience in a supervisory role
• Must have a valid state driver license
• Certificate form NATA Line Service training program
• Must be able to pass an FAA required 10-year background check

Main Responsibilities

• Supervises and maintains adherence to the Standards of Excellence for courteous customer service, grooming and dress code.
• Supervises and manages on a daily basis the line service supervisors, leads, and line service technicians.
• Enhances and reinforces training programs to ensure a high and continuing level of customer service and safety is maintained by the department.
• Establishes schedules and assign individual duties to the supervisors, leads, senior personnel and related positions.
• In partnership with the human resources department, interviews applicants for all open positions within the department.
• In partnership with the human resources department, takes an active role in the hiring, dismissal, discipline, training, retraining, evaluation process, and counseling of employees.
• Prepares the necessary materials used in evaluating and assessing the performance of all personnel within the department.
• Reviews the daily fuel activity reports to ensure all fuel sales are being delivered and recorded properly.
• Responsible for the daily review of payroll and the approval of time worked for all line service employees.
• Communicates changes or additions to Company or departmental policies to the staff.
• Motivates and encourage the supervisors, leads and all employees within the department to provide the highest service levels

Main Responsibilities Cont.

• Has the ability to perform all duties of the personnel working under the assigned departments during critical times including but not limited to towing, wing-walking, deicing, RCC, etc.
• Assumes additional responsibilities in the absence of the Sr. Manager of Line Service and delegate responsibilities to qualified personnel, as required.
• Responsible for the performance of all the employees within the assigned departments according to their job descriptions.
• Interacts with tenants, vendors, and all other customers to ensure quality service.
• Responsible for the safe and efficient operation of all ground equipment.
• Responsible for compliance with all airport rules and regulations, including but not limited to OSHA and EPA.
• Performs other responsibilities as needed or required.
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network.

Desired Characteristics

• Poised, diplomatic and service-oriented
• Excellent oral and written communication skills
• Ability to read, analyze and interpret general business periodicals, professional journals or governmental regulations
• Ability to write reports, business correspondence and procedure manuals
• Ability to present information and respond to questions from groups of managers, clients, customers and the public
• Ability to identify, analyze and solve issues at early stages
• Proven troubleshooting and leadership skills
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
• Demonstration of and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Benefits/Perks

Eligible full-time employees may select from Jet Aviation's comprehensive benefits package, subject to plan terms, company policy, and eligibility requirements. Benefits and perks may include:

• Financial Perks: Competitive compensation; paid holidays and paid time off; retirement savings benefits; and applicable employee discount programs.
• Wellness and Health Perks: Medical, dental, and vision plan options; paid sick time; employee assistance resources; and health and wellness programs.
• Performance Perks: Annual merit-review opportunities and performance-based incentive eligibility, as applicable to the position.
• Continued Education Perks: Tuition reimbursement for approved continuing-education pursuits.

Physical Demands & Work Environment

The physical demands and work-environment characteristics described below are representative of those an employee must meet and encounter to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit, stand, walk, speak, hear, use hands and fingers, and operate computers, telephones, radios, and other communications equipment. The position requires sustained attention, frequent multitasking, and the ability to communicate clearly in a high-volume operational setting.

The employee may occasionally be required to lift or move up to 25 pounds. This position requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to access office, ramp, hangar, and operational areas and wear required personal protective equipment. The employee will primarily work in a communications and operations-center environment but must also be able to work in ramp, hangar, maintenance, and customer-facing areas. The role may involve exposure to aircraft, moving vehicles, machinery, vibration, noise, weather, and occasional fuel fumes. Employees must be willing and able to work in all weather conditions when operational duties require ramp access.

Additional Details

Jet Aviation is committed to selecting the best leaders through a thorough and structured hiring process. Candidates who move forward will engage with executive leadership and key stakeholders in a multi-stage review process. As part of our commitment to safety and security, all selected candidates must successfully pass pre-employment requirements before finalizing employment.