Project Manager (Team Lead)

Position Summary

As the Project Manager (Team Lead) at Jet Aviation, you will act as the main point of contact towards the customer for all project related aspects such as:

      • Supporting project starting and implementation

      • Managing project, budget, schedule and quality gates.

      • Managing product delivery including paper work

      • Reporting to customer and Jet MRO management on project status

      • Closing project 

PM shall ensure continuous contract compliance, expected GP% performance and managing changes until project closure. In addition, the Project Manager (Team Lead) act as the liaison between the customer and supervisors, engineering, production, SCM and billing. With your hands-on mentality, you manage the project in a pro-active manner, finding the right balance between customer satisfaction and commercial performance of the project. The Project Manager (Team Lead) is on top of regulatory requirement and work closely together with the core team to release the AC successfully to service.

Main Responsibilities

• Assist in Planning and Coordinating of PM schedules/assignment to projects
• Lead daily project morning escalation meetings
• Review the initial work scope with the Project Specialist (Planner) team and take over ownership of the project
• Present and confirm project work scope with the customer during the incoming meeting
• Create GANTT chart for project execution management
• Raise defects and scope increases to the customer via Additional Work Requests (AWR)
• Investigate parts pricing from SCM or supplier websites and track critical parts with the help of SCM
• Open work orders in SAP as required
• Coordinate supervisor and other resource assignment together with P145
• Issue project Financial & Technical status report to customer on a regular basis
• Monitor project: general progress, planed hours # budget, financial performance, R&O, implement mitigation strategies, payment milestones, AWRs, warranty cases...
• Ensure that all additional work is quoted in a timely manner and that customers receive regular updates
• Manage customer escalations and determine if further escalation is required
• Support Operation and shops supervisors and leaders during the maintenance project
• Work closely together with the billing department releasing down payment, invoices and credit notes (if necessary) as per contract agreement 
• Track payments and financial status (GP%) of the project and manage close communication with customer together with the finance department
• Coordinate all required paperwork and documentation for the release to service of the AC (Job cards, work report, logbook, etc.)
• Track occurrence investigation reports until corrective action implementation
• Embrace continuous improvement attitude and actively contribute to Project process improvements
• Manage customer disputes and escalate to the appropriate level as required
• Support customer survey until reply received
• Coach and mentor team members
• Ensure shift support based on requirement (Friday - Sunday) with P145, shops and moving team.
• Oversee and manage the financial AC release prior departure

Minimum Requirements

• Bachelor’s degree in functional area or related professional field from an accredited university
• Minimum 5 years of relevant work experience
• Thorough knowledge of processes, procedures, and concepts in functional are
• High Customer focused and service mentality
• Strong influencing skills, open mindset
• Project Management Professional (PMP)® certificate or equivalent (f.e. Prince2, etc...) is required
• Solid experience in leading functional/cross-functional initiatives
• Strong analytical and conceptual skills to solve complex issues
• Strong technical knowledge in Business aviation and cabin refurbishing
• Strong understanding of broader business aviation context
• Capacity to adapt to a challenging and fast-moving environment, with changing priorities and a dynamic workload
• Ability to work under pressure and deal with tight deadlines
• Ability to work on several projects simultaneously and to set priorities / taking initiatives
• Results driven - able to execute with high personal accountability and without supervision
• Profound business and financial acumen
• Excellent interpersonal and communication skills
• Strong influencing skills, open mindset
• Fluent in English
• Computer literate (MS Office, SAP, CMP, CAMP an advantage).