Customer Service Agent (Flight Operations)

Position Summary

Your Opportunity to Shine ✨
As a Customer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO. From arrival to departure, you'll be the go-to person for service requests, questions, feedback, and everything in between — ensuring every experience is smooth, welcoming, and professional.

If you're ready to be part of a team that keeps things running smoothly on the ground, we’d love to hear from you!

Main Responsibilities

What You’ll Be Doing as a Customer Service Agent:

• Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home
• Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently
• Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
• Recommend and implement programs to support customer needs
• Attend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirements
• Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
• Identify and report potential hazards and near misses as well as occurrences as required by the reporting system

Minimum Requirements

What You’ll Bring to the Team:

• A High School Diploma, GED, or equivalent qualification
• A valid Class 3 driver’s license and confidence behind the wheel
• Strong skills to communicate clearly and professionally
• Great people skills — friendly, courteous, and customer-focused
• Flexibility to work shifts and adapt to a dynamic schedule
• A calm, can-do attitude under pressure and in fast-paced situations
• Previous experience in aviation or hospitality is a big plus — but not a must
• A team-first mindset with a passion for delivering excellent service

Desired Characteristics

― Work experience in the aviation industry or a related field (e.g. hospitality) would be an advantage  
― Ability to work calmly and effectively under pressure 
― Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency) 
― Excellent communications, customer service and people skills  
― Results driven – able to execute with high personal accountability  
― Strong initiative and self-direction 
― Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.