Aircraft Maintenance Supervisor

Position Summary

The Supervisor Aircraft Maintenance is accountable for the day-to-day management of the maintenance projects as directed by the Director MRO Operations.

Main Responsibilities

Quality, Safety and Environment

• Perform Certifying Aircraft Engineer/Project Coordinator duties.
• Ensure all work carried out is conducted in compliance with Aviation Regulations and company policies and procedures.
• Provide input to responses to audit findings of internal and external audits and act as directed on remedial and corrective actions against audit findings and corrective action requests.
• Provide input into the development and revisions of company procedures for continuous improvement as required
• Actively participate, comply, and promote Jet Aviation OH&S and Environment programs and Aviation Safety Management System.

People Leadership

• Daily performance management of LAMEs and Technicians providing clear directions, feedback, guidance and support for the work allocated to them.
• Management of allocated manpower and resources to ensure timely completion of work within budgetary, customer and company expectations.
• Provide the necessary technical training and mentoring. 
• Develop an effective culture and value-based philosophy within the organization which places the importance on the customer
• Deputies for Maintenance Post Holder in his absence.

Commercial Management

• Daily management and control of priorities within the MRO based on customer, regulatory and commercial requirements.
• Weekly review of workload to proactively support planning for future/upcoming work scheduling to ensure resources are available for timely completion of projects.
• Ensure spare parts are ordered at correct timeframe to meet project deadlines whilst maintaining appropriate inventory levels.
• Review work packs for assigned projects and ensure they are complete and reflect customer requirements.
• Provide details of closed projects to finance for invoicing upon completion of the project.
• Ensure effective communication between all stakeholders.

Main Responsibilities Cont.

Sales and Customer Management

• Accountable for feedback to the customer on work progress.
• Compile and provide quotes to the customer in a timely manner.
• Provide input into responses to customer queries and complaints

Key Challenges

• Ensure smooth workflow on projects with minimal disruptions by effective allocation of manpower and resources.
• Work pack entries are completed in compliance with regulatory and customer requirements.
• Ensure work performed is carried out in compliance with company policies and procedures, OEM procedures and Civil Aviation Regulations.
• Track progress of work to ensure budgetary control is maintained. 
• Provide directions to the reporting staff to assist them to meet delivery schedules.
• Implement remedial action to correct rework situations.
• Provide input into parts ordering for assigned projects to ensure parts are available to meet scheduled delivery times.
• Regular audit of project documentation to ensure accuracy and integrity of data.
• Provide input into or respond to customer queries and/or complaints.

Minimum Requirements

• GACA license with BBJ type rating
• Experience working in an MRO at Supervisory level for minimum 10 years
• Arabic speaking 
• Effective communication including excellent written and verbal skills
• Strategic Thinking
• Customer Focused
• Networking skills at internal company level
• Results Focused
• Proactive
• Self-motivated
• Team Player
• Knowledge of Aircraft Maintenance
• People Leadership Skills in an operational environment
• Relationship Management with the influence to achieve results from employees
• Demonstrated understanding of aviation regulatory requirements
• Project management skills
• Experience in a customer focused work environment with multiple priorities and project deadlines