Line & Ramp Services Supervisor

Position Summary

As a Line & Ramp Service Supervisor will supervise a team of Line & Ramp Agents during a respective shift. You will be responsible for ensuring that the team is coordinated, well informed, disciplined and motivated while supporting the Line & Ramp Service Agents in carrying out ramp operations in accordance to the highest possible standards set by Jet Aviation in terms of safety, service and quality.

Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews. The shift for this position is an afternoon shift (2:00 pm - 10:00 pm) with subject to change. 

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $23 - 25 hourly which is equivalent to $47,000 - $52,000 annually, plus a performance-based bonus up to 5% of annual salary.

Minimum Requirements

• High School Diploma / GED or equivalent required.
• Minimum four years’ experience as a fully trained Certified Line & Ramp Services Agent.
• Prior customer service experience in the airline industry.
• Four years’ experience with MS Office applications.
• Effective communication skills with strong quality standards and customer focus.
• Ability to instruct and share knowledge.
• Able to work calmly under pressure.
• Cultural awareness and sensitivity.
• Quality-driven and passionate about excellence.
• Currently possess a valid driver’s license.
• Willing to work in various weather conditions and meet physical job requirements.
• Airport ID Badge required within 30 days of employment.
• Demonstration and commitment to Jet Aviation values: Trust, Honesty, Alignment, Transparency.

Main Responsibilities

• Supervise and lead a team of Line & Ramp Agents during a respective shift while motivating the team to provide the best possible levels of customer service and to achieve FBO goals.
• Carry out various ramp operation tasks including aircraft towing and pushback within established operating procedures and quality standards.
• Recommend and implement programs to support customer needs; resolve customer inquiries and complaints fairly and effectively and encourage employee involvement and suggestions for improvement and growth of the FBO, its people and its processes.
• Contribute to performance feedback and keep management updated on team performance; plan, assign, and direct work while ensuring appropriate staffing levels are maintained; address employee relation issues.
• Ensure employees receive company communications and necessary training to enhance safety, customer service standards, company values, etc. as well as conducting training and ensuring development of employees to improve work performance and maximize employee potential.
• Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment.
• Identify and report potential hazards and near misses as well as occurrences as required by the reporting system.
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies, and the General Dynamics network.

Benefits/ Perks

Full-time employees can enjoy selections from a comprehensive benefit package that fuels your passions both inside and outside of work. You can expect a wide array of financial, insurance, continued education and other employee benefits and perks:

• Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts.
• Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employees only or employee + additional family members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards.
• Performance Perks: Annual Merit Increase opportunity; annual bonus potential up to 5%.
• Continued Education Perks: Tuition Reimbursement for approved CE pursuits.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use hands and fingers, handle, or feel, or reach.

The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart.

The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

Additional Details

At Jet Aviation we believe in selecting the best candidates through a comprehensive and thoughtful process. If you are selected to move forward, you can expect a multistage interview process, including connections with team members and leaders. As a part of our commitment to safety and security, our selected candidate must successfully pass pre-employment requirements before finalizing employment.