Quality Assurance and Safety Manager

Position Summary

The Quality Assurance and Safety Manager (QASM) is responsible for the two major areas, namely, (1) Quality Assurance (compliance), and (2) Safety (aviation safety). The QASM must demonstrate relevant knowledge, background and satisfactory experience related to aircraft or component maintenance and demonstrate a working knowledge of all relevant aviation authorities’ requirements.

The QASM is responsible to the Accountable Manager and is also the contact person for all aviation authorities and is authorized to deal with them directly.

Main Responsibilities

Quality Assurance (compliance)

• Implement and maintain JAHK quality system.
• Implement an independent system monitoring JAHK compliance with the exposition, and all applicable aviation authorities.
• Delegate of inspection approval to specially trained and qualified operations personnel within the scope of the repair station certificate. Whenever qualified operations personnel acts as an inspector, this person is directly reporting to the QASM.
• Apply the safety policy, to promote its application to all personnel and to establish a system of just culture by following Human factors principles including the aspect of fatigue.
• Require corrective actions from any Business/Support Unit Leader and/or Department Manager or personnel thereof, in case of non-conformity to Part 145 regulations.
• Ensure an audit plan is properly implemented, maintained by approving the annual audit programme.
• Ensure timely corrective actions to all non-conformities resulting from any audits (internal and third party) in the departments within his/her area of responsibility.
• Report all significant non-conformities including failure to comply with corrective actions to the Accountable Manager and relevant management personnel.
• Close co-operation with the Business and/or Support Unit leaders to properly address quality deficiency.Ensure a timely response back to the aviation authorities for all corrective and preventive actions resulting from audit findings or other non-conformity reports.
• Change of given priorities within Quality Department to ensure compliance with aviation authorities’ requirements.
• Control the follow-up on timely corrective actions on all non-conformity findings resulting from audits (internal and third party) from all business units / departments / shops of JAHK.
• Ensure that the Quality & Safety Department has sufficient personnel and resources.
• Notification to aviation authorities regarding substantial changes in the JAHK as delegated role from Accountable Manager. 
• Reporting to the Accountable Manager, in cases where due dates cannot be met for the implementation of corrective and preventive actions in time by the concerned business units / departments for all non-conformity findings from audits (internal and third party).

Main Responsibilities Cont.

Quality Assurance (compliance) (Con't)

• Ensure that all suppliers are reviewed, and subcontractors audited as appropriate on a regular basis, and following up the performance of the corresponding reviews and audits as required
• Ensure the assessment of all certifying staff in any 2-year period, and the initial issue and/or the timely renewal of the corresponding internal certification authorisation.
• Administration of the exposition and all its supplements and issuance of all corresponding amendments.
• Ensuring that the Accountable Manager is kept regularly informed on quality and compliance matters. 
• Supervision and distribution through the internal on-line library of all documentation received from OEMs and aviation authorities concerning maintenance, repair, airworthiness directives, safety, etc. 
• Maintain all JAHK maintenance approval certificates issued by the aviation authorities in a current status. 
• Ensure that all personnel in his/her area of responsibility receive appropriate initial and continuation training, as required, to ensure up-to-date knowledge of relevant technology, organisation procedures and Human factors issues.
• Maintain training records of all certifying staff.
• Monitor the correct performance of work during maintenance and refurbishment of aircraft and aircraft components.
• Monitoring that work orders, task cards, and related maintenance documentation are being properly completed.
• Monitoring of technical documentation used to perform maintenance to ensure current revision status.
• Monitoring those appropriate forms, certificates, etc. are available for materials / components being installed during maintenance.
• Perform additional tasks and projects as assigned by the Director of SQEHS to support departmental goals and business needs.

Main Responsibilities Cont. (1)

Aviation safety

• Lead and champion all JAHK safety management activities. The person nominated as Safety Manager must not have any conflicting management activities.
• Apply the safety policy, promote its application to all personnel and establish a system of just culture by following Safety Management principles.
• Monitor the implementation of actions taken to mitigate risks (FMEA).
• Ensure internal occurrence investigations are initiated and followed-up
• Develop and maintain a safety database to facilitate hazard identification, risk assessment and management.
• Provide periodic reports on the organisation safety performance to the safety review board.
• Keep the Accountable Manager informed of all safety related matters, specially about trends.
• Ensure the issuance, review, revision, currency, and/or administration of JAHK Safety Management System documentation and the SMS Manual.
• Ensure the auditing, monitoring, and analyzing of the SMS in accordance with an approved scheduled audit plan.
• Ensure safety training meets acceptable standards
• Provide independent advice on safety related matters.
• Monitor safety concerns in the aviation industry and their perceived impact on JAHK operations aimed at service delivery.
• Coordinate and communicate (on behalf of the Accountable Manager) with the aviation authorities as necessary on issues relating to safety.
• Coordinate and communicate (on behalf of the Accountable Manager)) with international agencies on issues relating to safety
• Participate in the Safety Review Board in an advisory capacity.
• Form Safety Action Group if needed.
• Perform additional tasks and projects as assigned by the Director of SQEHS to support departmental goals and business needs.

Minimum Requirements

• Bachelor’s degree in Engineering, Quality Assurance or relevant disciplines, or equivalent level of education via the Part-66 licensing path, and the holder of multiple aircraft type endorsement
• Minimum 5 years in an equivalent Quality Assurance and Safety role (preferably in aviation)
• A quality background focused on daily operational issues as well as certification and personnel licensing
• Holder of valid ICAO recognized license in base maintenance level environment is required
• Attended Audit and Risk Assessment Training
• Be capable of making sound technical/ regulatory judgements and fully comprehend aviation audit procedures and techniques
• Able to draft and structure best practices procedures and work processes

Desired Characteristics

• Excellent communications and people skills
• Able to carry out assigned tasks with minimum supervision
• Strong initiative and self-direction
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)