Specialist Flight Care
Kloten, Zurich, CH, 8302
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 5,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
As a Specialist Flight Care, you’ll take ownership of the entire charter flight execution cycle—from the booking through to flight execution and post-mission follow-up.
You’ll play a vital role in ensuring an exceptional experience for our clients, while working closely with internal teams to ensure every flight runs smoothly and professionally.
This is your opportunity to create amazing experiences for our guests.
Your role
- Drive customer satisfaction, operational excellence and premium experiences.
- Manage the post booking charter process, end-to-end: From booking, catering, lodging, flight monitoring, invoicing, and post-flight follow-up.
- Deliver premium customer service at every touchpoint: Build trust, exceed expectations, and ensure a smooth experience for every client.
- Manage and grow assigned charter customer accounts: Maintain close relationships, ensure client satisfaction, and drive repeat business.
- Support market development and strategic growth: Assist the Director of Charter Sales in cultivating market opportunities and leads.
- Promote Jet Aviation’s brand and services externally: Represent the company at industry events and uphold our global standards.
- Leverage digital tools for operational excellence: Use systems like AVINODE, SALESFORCE and LEON for budgeting.
What we offer you
- An exciting and challenging job in a dynamic environment.
- Various opportunities for professional and personal development.
- A motivated and cheerful team that looks forward to working with you.
Your profile
- High school/business school degree, any additional further education is beneficial.
- Alternatively vocational training
- High customer orientation, externally and internally focused.
- Willingness to work shift pattern.
- Microsoft Office user knowledge.
- Fluent in English, French or Spanish speaking would be an advantage
- Achiever and communicator with strong communication and influencing skills.
- High flexibility with strong commercial awareness.
- Good resistance to stress, team-spirit and professional presentation.
If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.