Director MRO Operations

Position Summary

Manages the preparation for and accomplishment of airframe, engine and avionics systems maintenance as Post Holder Maintenance in Saudi Arabia. Ensures all activities are compliant with the Repair Station Quality System in accordance with the Quality System Manual.

Minimum Requirements

• Bachelor’s degree in Business, Aviation Management, or related field.
• Minimum 8 years of relevant aviation experience, preferably in an aftermarket repair/maintenance environment preferred.

Qualification

• GACA and FAA A&P license required.
• Strong written and verbal communication in English.
• Ability to work in a team environment and collaborate to achieve desired goals and results.
• Ability to identify and maintain a high degree of confidentiality when necessary.
• Strong work ethic and sense of urgency, with the ability to manage competing demands and frequent changes in the work environment, while managing time effectively to meet deadlines

Main Responsibilities

• Responsible for the performance of maintenance and related services by Line Maintenance, Aircraft and Avionics Maintenance Technicians, and ensuring that their work meets the technical quality standards, within Saudi Arabia as well as possible AOGs outside the Kingdom.
• Oversees the dispensing of servicing tasks of aircraft and the accomplishment of various Line Maintenance functions.
• Plans, recommends and administers staffing, equipment and facility resources of Line Maintenance, Avionics and Aircraft Maintenance Engineers within the Repair Station by preparing cost budgets, requisitions, personnel administrative documents and various reports.
• Responsible for the overall operating efficiencies of the maintenance department.
• Develops, recommends and implements a variety of work method improvements by observing service work, evaluating techniques, and soliciting recommendations.
• Assists the department in preparing cost estimates and quotations for service work by researching labor and material requirements for specific tasks. Ensures service sales proposals to customers are accurate, competitive and compatible with the financial objectives of the Company.
• Responsible for ensuring that Hazardous Materials Handling Standards are met and personal safety equipment is used where required. Ensures employees adhere to all safety and environmental policies and procedures.
• Reviews customer account status prior to and during maintenance visits to ensure accuracy prior to aircraft departure. Responds to questions concerning any work performed and resolves billing issues.
• Responsible for on-time delivery of customer aircraft and maintaining appropriate statistics to measure, monitor, and improve shop performance.
• Ensuring that the shops and spaces for personnel use are maintained in a clean and orderly manner.
• Ensuring that pertinent technical data and material provided to this repair station are being utilized for the maintenance work performed.
• Ensuring the maintenance of all shop equipment and tools in a serviceable condition.
• Initiating purchase requisitions and making recommendations concerning stocking levels of parts affecting the maintenance process.
• Responsible for shop loss control, including measuring, monitoring and implementing scrap and shop loss reduction programs to minimize such expenses.
• Implementing corrective action resulting from the quality/safety compliance monitoring.
• Reviews customer critiques and evaluations of all services provided, and ensures that the results of such maintenance visit evaluations are shared with the responsible Line Maintenance, Avionics and Maintenance Teams. Ensures that a summary of the combined results of all customer evaluations is periodically shared with all subordinate employees.
• Compliance with all applicable regulatory and manufacturer's recommendations.
• Reports to the General Manager on the performance of the Quality System and purposes of review and as a basis for improvement of the Quality System

Desired Characteristics

• Maintain maximum attention to demands and complaints.
  Maintain highest level of credibility.
  Maintain highest level of privacy towards any information related JASA and customers.
  Maintain good general appearance. 
  Maintain level of hierarchical structure.
  Build and motivate teamwork.
  Support teams to overcome any work-related obstacles.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to use hands to finger, handle, or feel, reach with hands and talk or hear. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

Physical demands: while performing the duties of this job, the employee is occasionally required to stand; walk; sit; handle, or feel objects, tools, or controls; reach with hands and arm; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate, with occasional high volume when aircraft arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extremely hot and cold during certain seasons of the year.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.