Senior Manager Maintenance Operations

Key Result Areas / Primary Objectives

• Responsible for the supervision and safety and wellbeing of the Maintenance Support Contract personnel under the direction of the MRO DOM.
• First Point of Contact between JA and the customer.
• Perform all duties in accordance with JA procedures, processes and values.

Minimum Requirements

• Computer skills including MS 365 Office suite.
• Excellent knowledge of CAMP Maintenance Tracking Software or willingness to learn.
• Basic knowledge of Aircraft Technical Records upkeep.
• Basic knowledge of Aircraft Maintenance programs or willingness to learn.
• Basic knowledge of Airworthiness regulations.
• Good working knowledge of company policies and procedures.
• Good working knowledge of OH&S as well as SMS

Main Responsibilities

• Ensure MSC personnel adhere to JA policies regarding OHSE and as directed by DOM and Compliance Manager.
• Chair SPAW MSC SAG meeting, every 2 months, record minutes and report same to DOM and Compliance Manager.
• Carry out Spot Audits of JA working areas, to ensure they meet with JA requirements regarding safety, cleanliness and best practices.
• Carry out and encourage hazard identification, and record via JA SMS – Jetsafe.
• Attend weekly Toolbox Meeting and maintain records of attendance and topics.
• Responsible to the DOM for maintaining JA standards, values and maintaining a Part 145 operating environment.
• Notify MRO DOM or other relevant stakeholders of any persistent problems which affect safety and efficiency.
• Any other duties assigned by the MRO DOM as required.

Additional Duties

• Act as first point of contact between customer and JA in relation to the MSC SOW.
• Work with and assist the customer to ensure correct administration of CAMP Maintenance Tracking software.
• Assist the customer with Tech Records administration and advice.
• Work with and assist the JA maintenance personnel during CAMP work order administration.
• Review CAMP Aircraft Maintenance due lists and advise the customer as required.
• Authorized to supervise personnel as required in connection with SMS.
• Authorized to liaise directly with the customer on contract scope issues.
• Interface daily with MSC personnel
• Interface daily with MRO DOM
• Develop and maintain a good working and professional relationship with customer

Desired Characteristics

• Highly motivated with an ability to work independently.
• Interpersonal skills, strong written and oral communicator.
• Team focused.
• Strong customer.