Senior Manager and GM FBO Services

Position Summary

Jet Aviation is seeking an experienced Senior Manager and GM FBO services to lead and manage the FBO operations at our facility. This role oversees all aspects of customer service, line service, ground support, vehicle maintenance, aircraft cleaning, and fuel farm operations. The Senior Manager/GM will ensure operational excellence, safety, and security while driving team performance to exceed company goals and KPIs.

Minimum Requirements

• 10+ years’ experience in corporate aviation.
• 7+ years in a management role leading mixed-level teams.
• Strong knowledge of the aviation industry, operational guidelines, and business planning.
• Excellent communication and commercial awareness.
• Bachelor’s degree in business aviation or management preferred.
• Proficiency both in Spanish and English is preferred

Main Responsibilities

• Oversee and coordinate FBO operations in compliance with Jet Aviation, FAA, airport, and regulatory policies.
• Manage and evaluate departments including customer service, line service, and ground support.
• Drive operational efficiency and training programs, maintaining high service standards.
• Ensure accurate fuel farm operations, inventory management, and compliance with fuel safety regulations.
• Oversee vehicle maintenance and FBO tenant contracts, negotiations, and enforcement.
• Lead budget management, staff hiring, and development in collaboration with HR.
• Maintain and develop customer, vendor, and supplier relationships.
• Support and motivate team members to deliver top-tier service levels.

Desired Characteristics

• Strong leadership and influencing abilities.
• Project management expertise.
• Passion for customer service and operational excellence.
• Commitment to Jet Aviation’s values of Trust, Honesty, Alignment, and Transparency.
• Proficiency in both Spanish and English is preferred to better serve our diverse customer base, but all qualified candidates are encouraged to apply.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach, talk, and hear.  The employee frequently is required to stand . The employee is occasionally required to climb or balance, kneel, crouch or crawl. The employee must, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 25 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

Compensation Data

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $87,000-$100,000.