FBO Account Specialist
Carolina, PR, US, 89065
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
This role will be responsible for customer account reconciliation, maintaining FBO software systems, Credit card reconciliation, and other expense and administrative functions. This individual will provide best-in-class customer service, is thorough, and is a self-starter who can work both independently and with a team. This individual will be expected to collaborate, advocate best practices, and support peers where needed. Working quickly while maintaining attention to detail and utilizing problem-solving and critical thinking skills to support business objectives will be keys to success in this role.
Minimum Requirements
- 1-2 years of experience in an administrative role
- Proficient use of Microsoft 365 tools including MS Word and Excel
- Ability to read and communicate effectively in English
Main Responsibilities
- Support the FBO customer service team with organizing daily customer transactions
- Perform FBO nightly close out activity to complete daily front-desk transactions
- Create PO’s for FBO fuel deliveries and receive goods in SAP system
- Process various invoices and credit transactions for both domestic and international activity
- Support FBO operations with processing of third-party vendor invoices
- Prepare fuel inventory reconciliations
- Prepare monthly FBO tenant invoices for distribution
- Maintain regular communication with internal and external customers, troubleshooting and providing support
- Review monthly customer account statements to prepare account reconciliations
- Review FBO credit card transactions and complete corresponding reconciliations
- Prepare and distribute daily US FBO fuel report
- Prepare other reports as assigned
- The amount of travel is expected to be less than 5%
Main Responsibilities Cont.
Desired Characteristics
- Experience in a travel & expense system, finance or similar business function is preferred
- Familiarity with foreign currency transactions preferred
- Able to respond to multiple high-priority requests concurrently and keep all stakeholders updated of status
- Exceptional attention to detail
- Highly organized and ability to keep close track of progress of all projects simultaneously
- Ability to work cooperatively with others
- Ability to work in a dynamic, fluid, and fast-paced environment
- Demonstrates discretion and the ability to maintain confidentiality across a wide range of matters
- Dedicated to delivering exceptional customer service with the ability to collaborate effectively in a team-oriented environment
- Quick to learn and adapt to new technologies with ease
- Excellent interpersonal, analytical, prioritization, and communication skills
Physical Demands
Work Environment
Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.