Senior Manager Aftermarket Sales and Services EMEA

Position Summary

Jet Aviation is experiencing rapid growth and innovation, redefining the standards of excellence in the business aviation industry worldwide. As we expand our footprint, we are seeking a dynamic and strategic leader to manage our EMEA Aftermarket Sales and Services team from our Basel location. If you are passionate about delivering exceptional customer support, leading high-performing teams, and driving operational excellence, this is your opportunity to make a lasting impact.

Your Role

• Lead and Elevate EMEA Aftermarket Sales & Services: You oversee a dedicated team responsible for aircraft parts sales, engineering services, and MRO shop activities, ensuring timely, cost-effective, and high-quality support to our global customer base. Your leadership optimizes workflows, enhances service levels, and fosters a culture of continuous improvement and customer-centricity.
• Drive Operational Excellence and Business Growth: You develop and implement strategies to improve efficiency, manage KPIs, and identify new business opportunities aligned with our corporate vision. Your expertise ensures seamless coordination across departments, external vendors, and industry partners, reinforcing Jet Aviation’s reputation as a trusted leader in the industry.
• Build and Develop High-Performing Teams: You lead recruitment, talent development, and succession planning initiatives to cultivate a motivated, skilled, and diverse workforce. Your commitment to staff wellness and professional growth will foster a positive, inclusive working environment.
• Ensure Compliance and Customer Satisfaction: You uphold the highest standards of safety, quality, and regulatory compliance, ensuring all tasks adhere to aviation regulations and company procedures. Your proactive approach resolves escalations efficiently and strengthen client relationships through exceptional service delivery.

Who You Are

• Strategic Aviation Leader: You bring a broad vision combined with hands-on expertise in aviation aftermarket management. You translate complex operational challenges into clear, actionable strategies that drive team performance and business growth.
• Change Driver and Operational Excellence Champion: You thrive in dynamic environments and lead with agility and determination. Your ability to motivate teams and manage change ensures continuous improvement and outstanding customer service.
• Trusted Relationship Builder and Influencer: Your exceptional communication and interpersonal skills foster collaboration and trust across all levels of the organization and with external partners. You lead with empathy, clarity, and integrity.
• Commercially Astute and Results-Oriented: You possess strong financial acumen and commercial thinking, successfully managing budgets and large teams to meet and exceed performance targets. Your decisions are data-informed and aligned with company values.
• Customer-Centric and People-Focused: You are passionate about building strong client relationships and developing talent. Your leadership style promotes a positive, inclusive work environment where employees thrive and deliver excellence.

Why Join Us

• Make a Difference: Lead a vital department that directly impacts our global reputation and customer satisfaction.
• Drive Innovation: Implement best practices and innovative solutions to elevate our service offerings.
• Accelerate Your Career: Grow within a forward-thinking organization that values leadership, initiative, and professional development.