SAP Support Specialist 12 months
Basel, BS, CH, 4030
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
The SAP Support Specialist is responsible for providing first-level support for SAP ECC6 issues and facilitating the dispatch of second- and third-level tickets. This role also covers user management activities and ensures smooth system operations within the established framework. You will collaborate closely with functional teams to maintain SAP processes and support business operations.
Your mission
- Analyze incoming SAP ECC6 incidents, process first-level tickets, and escalate remaining tickets appropriately
- Handle SAP ECC6 user creation and updates according to established procedures and approval workflows
- Support end users with general SAP ECC6 inquiries
- Assist with the annual business user review process as required
- Implement simple system changes under the supervision of the module owner
- Document support activities and maintain accurate records in line with company standards
- Hands-on experience in SAP ECC6 support or as a SAP super-user in one or more logistics areas (MM, SD, PM, PS, PP)
- Strong ability to work independently as well as collaboratively in multi-cultural teams
- Excellent communication, organizational, and problem-solving skills
- Commitment to high-quality standards and strict adherence to procedures
What we offer you
- An exciting and challenging job in a dynamic environment.
- Various opportunities for professional and personal development.
- Working with the latest technologies and tools.
- A motivated and cheerful team that looks forward to working with you.
- Our events are great! We also have lots of fun together outside of working hours.
Your profile
- Previous experience with SAP user management and system support
- Familiarity with highly regulated environments (ideally SOX compliance or aviation industry)
- Basic understanding of SAP configuration and system maintenance
- Strong analytical skills and attention to detail
- Proactive mindset and ability to manage multiple tasks and priorities
- Opportunity to work in a dynamic international environment
- Collaboration with experienced professionals across multiple departments
- Continuous learning and professional development opportunities
If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.