Facility Manager EMEA Workplace Services


Basel, CH

Flexible Work Arrangement:  Hybrid
Job Category:  Facility Management and Security
Career Level:  Professional
Requisition Id:  2323

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.                                                                                                                                                                                                                                                                                                                                                                                                                                                      

Position Summary

As Facility Manager EMEA Workplace Services of Jet Aviation, you will manage workplace and services to ensure the organization’s facilities is in an optimal, and high-quality work environment. In this role you will be collaborating closely with the VP Real Estate & Logistics EMEA and serve as a liaison between leadership, employees, operations, and external contractors called in support of the Facilities Department.

Main Responsibilities

  • Manage and follow-up Basel Facility Services and workplace management activities
  • Oversee and support when required EMEA Facility Services and workplace management activities
  • Coordinate, develop, optimize all assigned services and overseeing all ticketing activities
  • Ensure at any point of time maximum customer satisfaction and high quality of service
  • Respond to and follow-up on all requests in a timely and efficient manner including providing guidance to resolve day-to-day facility related issues
  • Proactively address service issues, complaints/escalations, or incidents including tracking action plan to closure
  • Coordinate, develop, optimize space policy and the Basel Facility Master Plan
  • Manage daily space requests and coordinate inter-office moves, propose alterations, challenge requests, track progress and ensure timely completion
  • Manage supplier relationships including service contracts with vendors, regular and ongoing performance & budget monitoring (KPIs, SLAs), quarterly business reviews, financial review, conducting RFPs, and ensure contract fulfilment
  • Develop an annual operating budget, identify cost-savings opportunities and review expenses on a monthly basis
  • Support leadership and companies’ event
  • Ensure operator’s responsibility and employer obligations with regards to occupational health and safety in accordance with applicable laws and guidelines, as well as minimizing possible risks

Minimum Requirements

  • Minimum Bachelor's degree and ideally 8-10 years of experience in Facility Management, Workplace Experience, Hospitality or similar roles
  • Excellent customer-service focused attitude and ability to respond to sensitive issues and handle multiple priorities,
  • Strong written/oral communication and presentation skills, ability to successfully interact with internal and external stakeholders at all levels
  • Excellent organizational and communication skills
  • Capability to diagnose, handle and resolve issues quickly and efficiently, including experience prioritizing and assigning materials and resources
  • Attention to detail and great follow-up skills essential as well as project management experience
  • Results driven – able to execute with high personal accountability and organizational skills
  • Strong computer skills including solid understanding of Microsoft Office
  • Fluent in English and French, German would be a plus
  • Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.