Aftermarket Sales & Services Manager
Basel, BS, CH, 4030
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
As an Aftermarket Sales & Services Manager, you will support customers worldwide with a broad range of aftermarket solutions across aircraft parts, MRO and shop services, engineering support, training coordination, subscriptions, and off-site refurbishment projects. This is a customer-facing role for someone who combines strong commercial awareness with technical understanding and a genuine commitment to service. We are looking for someone with a strong customer service mentality who enjoys building trusted relationships and delivering responsive, high-quality support.
Your role
- Manage the full chain of events from quote creation through to delivery of products and services, ensuring a smooth and professional customer experience.
- Serve as the main point of contact for a portfolio of customers, building strong relationships and supporting long-term customer satisfaction and retention.
- Advise customers on Jet Aviation’s capabilities across aircraft parts, component repairs, engineering services, shop services, training, subscriptions, and refurbishment projects.
- Coordinate projects related to component repairs, loan agreements, engineering requests, STC developments, minor modifications, and off-site refurbishments.
- Support a broad range of shop and aftermarket services, including wheels, emergency equipment, plating, repair and overhaul activities, and other technical service solutions.
- Work closely with internal teams, suppliers, and external partners to ensure timely, on-budget, and high-quality deliverables.
- Support parts purchasing and sales activities, including logistics tracking, documentation, and coordination with billing where required.
- Maintain accurate records in ERP and CRM systems, monitor service performance, and contribute to continuous process improvement.
What we offer you
- Opportunities to grow, develop, and build your career within a global aviation organization
- The opportunity to combine customer interaction, commercial ownership, and project coordination in one position.
- A truly international working environment within one of the world’s leading business aviation service providers.
Your profile
- Bachelor’s degree in a relevant field or equivalent aviation industry experience.
- 3–5 years of relevant experience in aviation, logistics, purchasing, or a comparable technical-commercial role.
- Strong technical understanding of the aviation industry, OEMs, and the relevant regulatory framework.
- Sales experience combined with project management capability and sound business judgment.
- Strong customer service mentality, with the ability to understand customer needs, build trust, and provide responsive, solution-oriented support.
- Strong communication, negotiation, and influencing skills, with a collaborative and open mindset.
- Ability to manage multiple priorities and work effectively under pressure and tight deadlines.
- Experience working in an international environment and across functions and cultures.
- Fluent in English; French or German is an advantage.
- Good IT skills, including MS Office; SAP R/3, SAP S/4HANA, or Salesforce experience is a plus.
- Willingness to travel occasionally.
If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.