Client Aviation Specialist


Teterboro, NJ, US

Flexible Work Arrangement:  Hybrid
Job Category:  Customer Standards & Services
Career Level:  Professional
Requisition Id:  1838

Position Summary

The Client Aviation Specialist is responsible for supporting the aircraft management department assigned to JAFS managed clients. This position will primarily provide support by conducting operational analysis, financial forecasting, review of our financial reporting tools, expense report validation and approval, as well as other functions assigned by the Client Aviation Directors. This is a hybrid role, working at least 3 times weekly from the Teterboro, NJ office. The posted salary range will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $58,100 to $80,000.

Minimum Requirements

  • 4-7 years of work experience in a similar role
  • Ability to use Microsoft Office Suite products
  • Ability to travel for company meetings, industry events and client visits
  • At least 4 years of customer relations experience
  • Ability to work a flexible schedule
  • Ability to attend meetings and training programs

Main Responsibilities

  • Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints
  • Resolves customer and vendor inquiries or complaints fairly and effectively, coordinating with internal teams as needed
  • Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
  • Recommends and implements programs to support customer needs, providing materials and guidance as needed
  • Create and maintain aircraft and client onboarding (and termination) project activities, connecting client requirements and Jet Aviation protocols
  • Revise onboarding activities checklists as needed
  • Liaises with client and recruiters to coordinate crew interviews, crew compensation market data, or supplementary crew requirements according to client specifications and business need
  • Manage and reconcile all assigned aircraft crew expenses
  • Administer internal ePAFs, SharePoint sites, and proprietary platform (i.e., JetPay, CRM) processes relating to assigned accounts, ensuring client data is accurate and maintained
  • Create and support aircraft sell sheets and marketing efforts, if applicable
  • Create client data reports, budgets, and dashboards in conjunction with aircraft team members
  • Support collection and risk mitigation efforts with client service team members
  • Ensure amendments to client agreements (i.e., leases, certificates of insurance, etc.) are coordinated and documented according to internal processes and client requirements
  • Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Desired Characteristics

  • Bachelor's degree (B.S. or B.A.) from four-year College or University strongly preferred.
  • Basic understanding of Corporate Aviation experience highly preferred.
  • Accounting experience highly preferred
  • Experience working with CTA/FOS and SAP is desirable
  • Excellent communication skills
  • Results driven; able to execute with high personal accountability
  • Strong initiative and self-direction.
  • Must have an empathetic, collaborative and stimulating communication approach
  • Proficient and knowledgeable in all client representatives' duties and responsibilities
  • Safety focused
  • Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
  • Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
  • Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status." varying statuses and EEO obligations and shouldn't be limited to just 'qualified candidates' - statement should be changed to "Jet Aviation is commitment to developing strategies and programs to promote inclusive, diverse and accessible workplaces for everyone, which ensures as a candidate you receive due consideration for employment.

Nearest Major Market: New York City